Refund policy

Return & Refund Policy

At Home Interior Shop, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below to understand your options.

30-Day Return Policy

We accept return requests within 30 days from the date your order is delivered. If 30 days have passed after your delivery date, unfortunately, we cannot offer a return or refund.

To be eligible for a return, the product must meet all return requirements mentioned in this policy. We recommend inspecting your order carefully when it arrives and contacting our support team as soon as possible if you experience any issues.

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging with all included accessories.
  • Not show signs of wear, damage, or misuse.

Unfortunately, returns requested after 30 days from the delivery date cannot be accepted.

Damaged, Defective, or Incorrect Items

We carefully inspect and package every order before shipment. However, in rare cases, products may arrive damaged during transportation or you may receive an incorrect item.

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

If you receive an item that is:

  • Damaged during shipping
  • Defective
  • Incorrect
  • Missing parts

please contact us immediately at support@homeinteriorshop.com.

To help us resolve your request quickly, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

After reviewing your request, we will arrange a suitable solution, which may include a replacement or a full refund, depending on the situation.

Return Shipping

If your item arrives damaged, defective, or you receive the wrong product, Home Interior Shop will cover the return shipping costs.

For all other eligible returns, customers are responsible for the return shipping expenses unless otherwise stated.

Refunds

Once we receive your returned item, our team will carefully inspect it to confirm that it meets our return requirements.

After your return is approved, we will process your refund to the original payment method used during checkout.

Refund processing details:

  • Refunds are processed within 5–7 business days after approval.
  • Your bank, credit card company, or payment provider may require additional time to reflect the refund in your account.
  • You will receive a confirmation once your refund has been processed.

Please note that original shipping fees may not be refundable unless the return is caused by an error from our side.

Exchanges

We understand that sometimes a replacement may be the best solution. Exchanges are available for items that arrive damaged, defective, or incorrect. If you would like to exchange an eligible product for another reason, please contact our support team. Exchange requests will be reviewed based on product availability and return eligibility.

Our team will guide you through the exchange process and help find the best solution for your order.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already been dispatched, it can no longer be canceled. In that case, you may request a return after receiving your order if it meets our return eligibility requirements.

Non-Returnable Items

Some products may not be eligible for return due to their material, condition, or customization. These include:

  • Used, assembled, or modified products.
  • Items returned without original packaging or accessories.
  • Customized or personalized products.
  • Clearance or final sale items.
  • Fragile items such as mirrors, glass décor, and decorative pieces that are damaged after delivery due to improper handling.

If your item arrives damaged or defective, please contact us with photos, and we will review your request for a replacement or refund.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, our customer support team is happy to assist.

Email: support@homeinteriorshop.com

Website: https://homeinteriorshop.com/

We aim to respond to all customer inquiries as quickly as possible and provide a smooth, hassle-free shopping experience.

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